ServiceTalk October 2010 is now available

This month, we are mailing a printed copy of ServiceTalk to all itSMF UK members; but it is also available electronically as usual.

Articles in this issue include:

The seven deadly sins and the route to service improvement success
Service portfolio management: the key to meeting demand after the recession
ITSM at the National Gallery
SFIA, ITIL and the high-performance workforce
A day in the diary of itSMF UK award winner Heather Brand of BT
Blending ITIL with traditional management
itSMF USA president Jay Stuart on the cooperation between our two chapters
ITIL qualifications: where are we heading?
Life after ITIL: creating a culture of CSI

...plus our 2010 Conference Preview and all the latest information about the itSMF UK chapter, events and publications; ISM news; and our regular columns and comment.

To view the October issue, log into the website then click here.