ITIL: Looking back and moving forwards
As ITIL Version 2 begins to wind down and the ITSM community turns its attention to the second edition of the ITIL Version 3 core guidance, OGC's Head of Best Management Practice, Frances Scarff, speaks to ServiceTalk about the achievements and milestones of the last twenty years, the scope of the Mandate for Change, and the challenges and opportunities that lie ahead...
