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ITIL 2011 Edition

ITIL 2011 Edition, the updated version of the ITIL Lifecycle Suite, is now available. Order your copy.

The new edition, the first significant update since 2007, addresses a broad range of issues raised by the ITIL user community and resolves errors and inconsistencies in the text and diagrams across the whole Suite.

The Service Strategy book has been thoroughly reviewed, clarifying the concepts it contains without changing the overall message (and defining new processes for strategy management and business relationship management).

A number of concepts, principles and process flows have been clarified or simplified in the other volumes; Service Strategy and Service Design have been more closely aligned; and there is additional guidance in areas such as CMS & SKMS and service asset & configuration management (Service Transition) and the seven-step improvement process (CSI).

For further information, contact publications@itsmf.co.uk or view the Best Management Practice FAQ document ITILFAQV2.