How to use the new Website
Login
To login to the new system please type your registered email address in the respective text box. (NB use the email address to which the email has been sent.) Enter your new password, which you will have been advised of in the preceding email.
To personalise your password, once you login for the first time we advise you to go into Manage My Personal Details from your homepage and follow the screen to the password section where you may enter a new password. Remember this password will be exclusive to you so please choose something that is memorable to you.
Homepage
Navigation
Search Facility
There is a search facility, found at the top of the webpage, on the right hand side.
Type your keyword into the search box (such as ITIL) or a phrase (such as "qualifications update") and click the Search button. A list of pages that contain the word/phrase will then be presented and you can go to the desired page by clicking on the first line. If the initial search does not give the results you wish, scroll down to the bottom of the page for an advanced search form.
General Navigation
The main navigation menu is on the left of the page. These are the main function areas of the website.Click the submenu item you desire and you will go to that page.
Contact
At the top right side of the page you will find three links. Home, which will direct to back to the home page. Site Map which lists all content alphabetically and a Contact Us link with full details of how to get in touch with itSMF.
The Members Area
The member's area link is near the bottom of the list on the left side navigation menu.Enter by clicking on the link. The members area currently has two special features.
Ask the Experts
This area is an itSMF member benefit that permits you [the member] to obtain answers to their Service Management questions from leading experts in the field. Click on the Ask the Experts link to view current discussion or if needed click on the search link to view the archive.
White Papers
This area allows members to submit white papers, case studies, practical advice and points of view, for publication. Please click on the guideline link for advice on how to do this. Members can also view published work in this area organised by subject area.
News Area
This area can be navigated as one page or in eight sections making it easier for members to find the latest on a specific topic.It also formulates the main body of the home page so that members have instant access to the latest in Service Management news.
Discussion Forum
The discussion forum is a unique member opportunity to exchange views, problem solve and share experiences with a network of industry professionals.There is a forum index with various subjects to suit different sectors.
Vendor Area
This section allows Vendor members to list their organisation along with a pre-determined selection of services. Members can search for an organisation or service by name or category.Vendor services and contact details, as registered, are provided.
Organisations registered as vendors are automatically added as a listing. Vendor members that would like to enhance their organisation listing with more information should navigate to the homepage where the Manage My Organisation Details link can be found. Under the subheading additional information follow the Vendor link. Please note thatonly the main or secondary contact from member organisations, are able to edit these details.
Bookshop
itSMF UKsells a wide range of publications covering IT infrastructure and Service Management, IS Security Management, Programme and Project Management, Quality and other related subjects. Remember to LOGIN for members discounts.
To Shop
The publications are listed in the categories in the right hand column of the Bookshop.
To order, browse through this range of categories and select those you wish to purchase by clicking on title. Here you can view the titles synopsis.
State the quantities required and click add to basket.
There is no limit to the quantity you can order, however, we do strongly recommend that you contact the itSMF Office if you wish to purchase more than 10 of any non-itSMF publications and/or multi-user licenses of the CD's. This is to capitalise on the bulk discounts available.
Click on the Member Discounts icon for more information on the discounts available to you if you are a Member.
On completion of your ShoppingBasket the member discounts are automatically applied and the total order value confirmed.
At the checkout, you will be asked to submit your credit card details.
Please remember to complete all the relevant boxes, using NA for 'not applicable'.
You are able to change the contents of your order at any stage during the ordering process, up until confirmation of your order.
A confirmation email will be sent to you following submission of your order.
Events
The events section contains three sub-sections. Event Search, where you can search for events that you may know of and book them by selecting the task bar found at the bottom of the page. Past Events, where you can find details of past events, and Events Offered where different types of event are categorised so that members can evaluate which ones are right for them and their organisation.
To book your place on an event
Under the Events category, select the event you wish to attend and select Book Event at the bottom of the page. Enter delegate details then click Save or Save and add another delegate if there will be one or more employee attending.Remember to get your membership discount you should log into the site.
Main Contact
If you are the main or secondary contact member for your organisation there are a number of extra facilities open to you on the new website.
You can upgrade or renew your organisations membership
You can add and approve new members
Manage your organisations details
Access financial administration records and update online
You can add recruitment vacancies free of charge
How to Add Members
Go to My Homepage. Under the Manage My Organisation Details category, select Add New Person. Enter employee details and submit.
For your reference please find below contact details:-
Membership membership@itsmf.co.uk
Events events@itsmf.co.uk
Publications publications@itsmf.co.uk
Marketing marketing@itsmf.co.uk
ServiceDesk servicedesk@itsmf.co.uk
Any other queries please call the office 0118 918 6500
