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Biogs and Case Studies: Service Management in Virtualised Environments

David Chalmers - CTO Enterprise Servers and Storage, HP

With over 30 years working in the IT industry, David has held senior technology and marketing positions with HP, Stratus, IBM, Sequent and Data General. With HP, he is the CTO for the Enterprise Servers and Storage organisation.

"Changing world of IT vendors - how Convergence will deliver Cloud and Virtualisation platforms that work"

In this presentation, David will discuss the huge changes that are currently underway in the IT Vendor landscape and how the few surviving organisations will deliver solutions that will provide the basis for a new generation of Cloud and Virtualisation solutions

Main Takeaway Points:

  • How the IT Industry is changing
  • What is the impact on the Vendor Landscape
  • How this will change the solutions available for Cloud and Virtualisation implementations

Barry Corless - Business Development Director, Global Knowledge

Barry is Chairman of itSMF UK. His 'day job' is Business Development Director for Global Knowledge. He brings over 20 years industry experience to his lively delivery.

"SLM and Cloud. A survival guide"

For many organisations, the move to cloud computing in some form is looming large on the horizon. From Service Level Management's perspective there are some key issues. Using current scenarios, the presentation investigates the big issues for Service Level Management and offers tips to help you survive.

Main Takeaway Points:

  • How "Cloud" in all its forms will change the service landscape
  • Challenges SLM will face in a new SLA monitoring and reporting paradigm
  • A new approach to service improvement

Adam Woolford - Global Offering Manager, Atos Origin

Adam joined Atos Origin in 2007 as Head of Sustainable IT Practice, responsible for encouraging adoption of more sustainable modes of business operation. Adam works in partnership with a number of organisations, including Intellect (Greening Government ICT), Green Grid (TGG) and itSMF to implement sustainable business services enabled by ICT. Adam recently led workstreams for the EU Commission supporting the China-EU Information Society in Beijing, Changsha and Shenzhen, implementing national ICT and Telecommunications frameworks to use ICT for employment, social inclusion and sustainable business development. Adam has over 16 years experience in an ICT business environment.

"Atos Sphere - Bringing Business-ready Services Together"

- A practical framework through which to define your business service needs

- Assessing cloud computing and virtualisation business services

- Logical first steps to introduce virtualisation and cloud computing services into existing Operations

Main Takeaway Points:

  • Turning Virtualisation and Cloud Computing (CC) in practical measurable benefits
  • Understanding how Virtualisation and Cloud (CC) will impact the budget and the way you pay for business services
  • Identifying how Virtualisation and Cloud (CC) can be a catalyst for innovative business services

Chris Frost & David Buckley - CTO/Service Delivery Manager, Fujitsu

Chris Frost is the CTO for the Fujitsu business unit responsible for this cloud service. Chris has worked for Fujitsu for about five years.

Dave Buckley is the Service Delivery Manager responsible for the operation of this cloud service. Dave has also worked for Fujitsu for about five years. 

"Managing a large private cloud service for the UK Government"

Fujitsu have implemented a large private cloud service for one of the major central government departments. This presentation will give an overview of the service, and show the breadth of service functions that have been deployed and the structure of the organisation to support it.

Main Takeaway Points:

  • Lots of organisations have created large server farms, but to be a useful cloud service a comprehensive service wrapper is required around the technology;
  • Our private cloud service integrates much more closely with our customer's processes than would be possible for a public cloud;
  • The cost savings against dedicated server offerings are significant and tangible.

Main Takeaway Points:

  • How the IT Industry is changing
  • What is the impact on the Vendor Landscape
  • How this will change the solutions available for Cloud and Virtualisation implementations

Back to Service Management in Virtualised Environments Seminar details

Service Management in Virtualised Environments - 1st December 2010