New technologies such as Virtualisation, Cloud Computing, Grid Computing, Virtualisation, Software as a Service and Platform as a Service are already a reality, yet only a few people in IT service management have started to understand what it means to them and to the future of IT Service Management.

Moving to this new world of utility computing, on-demand services, and dynamic distributed environments provides many challenges to our traditional approaches to ITSM and to IT. Many people will tell you that they can all be solved by tools, but the old adage of 'a fool with a tool is still a fool' will apply even more to these new environments.

The good news is that the solution to many of the challenges already exists. By using the service lifecycle as the basis, and by morphing the ways that we apply service management concepts, we can help to realise the potential benefits of these technologies. Or we can just put our heads in the sand whilst the cloud blows over…..

This seminar will highlight the specific challenges, and suggest practical ways to how you can modify your approach to service design, service transition, and service operations to avoid these technological marvels turning into service catastrophes.

Featuring speakers from Fujitsu, Global Knowledge, and Atos Origin. Plus the opportunity to purchase books from the itSMF UK bookstore.