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Events > Service Transition: Painless go lives Seminar - Edinburgh - 18th May 2011
Service Transition: Painless go lives Seminar
This seminar takes place on 18th May 2011 at the Edinburgh Corn Exchange
"Service Transition - Painless go lives"
This is a one day seminar which will help to answer the following questions...
- Transition planning early in project stages
- Effective testing
- Communication and training for users and IT staff alike
- The change manager: gatekeeper or facilitator? Effective governance without being seen as a barrier.
This seminar will give you practical guidance to build on what the books tell you about effective service transition. Hear about how you can introduce changes and new services that do what they are meant to do, but don't do what they aren't meant to do! Learn how service transition techniques can help you to manage risks alongside the business, and change behaviours.
IT is a dynamic industry: change is the norm. However what the users and technologists want most is a stable environment. The only way to square this circle is to ensure that all changes moved into the live environment with the minimum of disruption. From the smallest configuration adjustment to major systems implementation, the way a change is made can make life easier or a lot, lot harder for all IT staff and users alike.
Transition management is seen as a black art to many, but the aim of this seminar is to show that, though good planning and following a few basic principles, all your changes can be enacted without fuss and add value to your service management processes.
As ever the format will allow plenty of time to question the experts and learn from the experience of others.
The programme features speakers from Axios Systems, Dept of Work & Pensions, Cable & Wireless and an Independent industry expert
When? Wednesday 18th May 2011, 09.00hrs-16.00hrs (presentations start 10.00hrs)
Where? Edinburgh Corn Exchange - Directions
Cost? £185 +VAT member, £285 +VAT non-member
Please note you will either need to log in or create an e-commerce account.
Help, more information, booking?
T: 0118 918 6500
E: events@itsmf.co.uk
