ü Ensure your front line Service Management is delivering quality to your customers
ü Make cost savings through improved Service Introduct and Tranition as well as better understanding who best to utilise Knowledge Management
ü Drive high customer satisfaction
ü Learn from people who have delivered excellence in Service Transition

Moving IT Services into a live environment has long been fraught with danger and whilst the days of "throwing a new service over the fence" may be long gone (in most companies) there is still a prevailing danger point at Service Transition. Whilst there is case for saying any and all stages in the lifecycle of an IT Service are the most key - there can be a stronger case for that point where that Service begins to work in anger as it moves into a live environment.

Service Transition is not only a vital part of the IT Service Lifecycle but is also a business priority. Any delays, issues or fall back that is due to poor Service Transition can have a real business impact. Because of this those working in this area have the opportunity to improve the way their business works. Service Transition should be the enabler that acts to solve key dilemmas faced by those in Design and those in Operations.

This one day seminar will aim to give you an insight into how organisations are doing Service Transition successfully and reaping the benefits of this success. The day will bring together the 2 sides of the fence to help us all work towards a true Service Lifecycle. Take this opportunity to learn from our industry and to help make Service Transition the vital cog in your Service Lifecycle.

Featuring speakers from Co-Operative Financial Services, RSA, IT TrainingZone, Steria and TeamUltra.  Plus the opportunity to purchase books from the itSMF UK bookstore. 

Click for full Speaker and Presentation Details