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The Beating Heart of Service Management – Service Desk, Incident & Problem

This seminar is taking place on 29th September 2010 at Think Tank, Birmingham 

 
Why Attend?


ü Ensure your front line Service Management is delivering quality to your customers
ü Make cost savings through improved Incident & Problem management – and through first time fixes at the Service Desk
ü Drive high customer satisfaction
ü Learn from people who have delivered excellence across their Service Desk, Incident & Problem management

 

Whether you’re using ITIL (in any version) or just good IT Service Management (ITSM) there is centre to the ITSM in your business. Irrespective of new tools, new technologies and new strategies this centre still remains the constant. And despite the changes your business goes through this centre still needs to remain the beating heart of ITSM for your organisation, absorbing all the changes around it and making sure that not only do the lights stay on, but they are as efficient and effective as possible.

Often overlooked in these heady days of ITIL version 3, Cloud Computing and Green IT – your Service Desk alongside Incident and Problem management are still the most important part of your ITSM operation. And despite being so, since we began supporting “IT” some organisations still do not use them as well as they should.

This seminar will give valuable insight into how this 1 function and 2 processes can be powerful within an organisation and how you can harness them to deliver more to your business. From cultural change through to organisational efficiency, this event will help to get your ITSM Heart beating strongly.

Featuring speakers from SDI Europe, Severn Trent and Atkins Global & Fosters. Plus the opportunity to purchase books from the itSMF UK bookstore.  Click for full Speaker and Presentation Details

 

We look forward to seeing you there!

When? Wednesday 29th September 2010, 09.30hrs–16.00hrs (presentations start 10.30hrs), full agenda TBA

Where? Thinktank Birmingham - Directions

Cost? £185 member, £285 non-member

Book this event? Simply book here
Please note you will either need to log in or create an e-commerce account.

 

Help, more information, booking?

T: 0118 918 6500        
E: events@itsmf.co.uk