Spring marks Service Desk Rebirth...
27th - 28th April, Earls Court 1
Renewed economic confidence means that business improvement has replaced budget cutting at the forefront of strategic planning, and with an ever growing number of businesses using the Service Desk as a central hub for managing IT and non-IT business functions, the potential of IT services to deliver more for less is more appealing than ever.
The Service Desk & IT Support Show offers everything ambitious business leaders need to improve IT delivery over a packed two days in Earls Court.
Running on the 27th and 28th April at Earls Court 1, the Service Desk & IT Support Show offers an extensive exhibition and seminar programme covering hot topics such as controlling costs, managing staff, and improving service and user confidence.
The education programme promises to be the best yet, with over 100 sessions presented by blue chip companies including Intel, BBC and Danone. Take a look at the full programme of events at www.servicedeskshow.com and be sure to arrive early as the seminars are allocated on a first come, first come basis.
Stand out seminars include Danone's global services manager Aurelian Sin's session called "Transforming a Fragmented Break/Fix Culture" Don't call it ITIL" which describes how they brought the service desks residing in 17 countries into one organisation. Be sure to hear from Owen Powell, who will be detailing how the Arts Council has successfully centralised its previously disparate business departments in a seminar which will deliver great value to public and private sector companies.
The ever popular Jennifer Macniven returns, and her session called The Art of Positive Thinking - Conceive, Believe and Achieve! is certain to be provide solid and inspirational advice for getting the best from teams, delivered in Macniven's trademark entertaining style. Another session which will investigate getting the best from staff is being given by Karen Tay, service desk manage of Big Lottery Fund, which will look at how to achieve the balance between driving best practice while improving team morale.
For those wanting to learn about successful projects, there are a number of high profile companies telling their stories. Paul Gibbons will be explaining the journey undertaken by BBC Monitoring as it introduced ITIL principles to help enhance its reputation and improve customer satisfaction. A centralisation project of 17 service desks located in 17 countries by Danone UK will describe how a common language was key to the success of this major undertaking.
In addition to the extensive seminar programme, there will be keynote presentations from Stephen Mann from OVUM Butler Group and Ken Goff from The Grey Matters. For those visitors who prefer their learning to be more interactive, the ServiceDesk show has a number of options. Both days kick off with breakfast briefings, and hot topic round table events held throughout the day. Workshops offer practical advice around topics such as defining the service catalogue and the importance of understanding emotional intelligence, while the always lively panel discussions looking at the key metrics for measuring success, and identifying the Holy Grails of service management.
New for 2010 is the Simulation Zone which guides participants through real scenarios to teach the principles of ITIL and service management. The Service Desk Institute is hosting its own zone this year, offering advice on how to increase the value of IT services.
Show highlights
A whitepaper produced by Hornbill and SDI has become an annual highlight, tapping into the industry zeitgeist to explore the key service management issues, and once again the paper is being debuted at the show. This year, the theme is bridging the gap between what IT services provides and what the business actually needs, looking at questions such as the quality of communication from the service department and how leaders in other parts of the business can successfully consult with technical teams to advance ideas. The findings will be discussed at the Tuesday Breakfast Briefing, and the paper can be picked up for free from Hornbill stand 300 and from the SDI zone.
The Service Desk Show is the best place to find out about the latest product innovations that can potentially benefit service team, and also gives visitors the chance to see in action the technologies they may have heard or read about.
The potential of cloud software in the service desk market will be fully explored by service-now.com on stand 420. Unveiling the latest version of its service management at Earls Court, Service-Now will demonstrate how it is able to deliver upgrades to 5000 customers in 15 minutes, with no system downtime and with functionality such as a graphical workflow, a change management risk calculator and Google-style global search.
LogMeIn will be showcasing its remote support software on stand 920, showing unattended access functionality which allows support staff to remotely fix a PC even if the user isn't present.
As if the allure of a free glass of champagne wasn't enough, VMware is promising to demonstrate how its technology can offer full visibility and control of physical and virtual assets on stand 730.
There is simply no better place to catch up with industry developments, assess the latest solutions and find new ways to face today's challenges. Visit the website at www.servicedeskshow.com where you'll find the show preview - packed with the latest news from exhibitors, a complete guide to the programme and What's On, and the floorplan. Make sure you have the date in your diary and prepare to be informed and inspired.
The Service Desk & IT Support Show
27 - 28 April 2010
Earls Court 1, London
www.servicedeskshow.com
Other show news announcements highlightsinclude:
- VMware will be showcasing Ionix for Service Management at the show, designed to simplify and automate service delivery function in dynamic physical and virtual environments
- A pre-release version of MSM v12, the ground-breaking new IT service management (ITSM) software product from Marval, will be on display at this year's show
- NetSupport Software will be showcasing some exciting product updates at this year's show. Visitors to Stand 824 will be the first to see the new version of NetSupport Manager, the market-leading Remote Support and Desktop Management solution. Identifying old or redundant technology in use across your organisation is now even easier thanks to version 11's totally refreshed interface which has the option to instantly group machines by operating system and platform. You'll also be able to see why web-based Ticket Management and Helpdesk tool, NetSupport DNA Helpdesk (v3), has just been named Service Management Product of the Year for the second year running at the Network Computing Awards.
- Seven daily on-stand seminars, hosted by LANDesk will be covering a range of industry hot topics such as process automation, software asset management and integration. LANDesk will also be offering its joint research, conducted with SDI, on service desk trends and priorities for 2010
- Teamstudio, a leading provider of Notes/Domino development software solutions, is announcing a partnership with GEDYS IntraWare, Europe's leading supplier of CRM solutions based on the Notes/Domino platform. Teamstudio will bring the award winning GEDYS IntraWare 7 Suite to the UK market for the first time
- TOPdesk will be demonstrating for the first time in the UK the latest release of their 100% web-based TOPdesk lite version 4.3, due for release in summer 2010
- Sunrise Software will be unveiling Sostenuto 3.5, which emphasises user-friendly landing pages to provide a holistic view of different ITIL modules; its latest ITIL 3 configuration firmly places IT in a business context, and the exciting new customer portal truly belongs in the age of web 2.0 applications
- TechExcel will be demonstrating new features and enhancements on its recently launched ServiceWise 8.5 and CustomerWise 8.5 software solutions for the first time in the UK
- Practice-IT will be launching a new skills gap analysis tool at the show which illustrates specific areas in which helpdesk personnel require training to enhance proficiency and ultimately productivity and profits
- Putting the people back into IT, Dennis Adams Associates is launching a new approach to IT Management which is driven by personality profiling
- Axios Systems will be demonstrating their new Service Catalog tool, on the most recent release of their assyst software
