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Seminar: Practical Service Strategy - how to get started

This seminar takes place on 16th March 2011 at Newbury Racecourse, Berkshire

 

Practical Service Strategy is a one day seminar which will help to answer the following questions...

  • Where do you start with Service Strategy ?
  • How do you create a Service Portfolio which is aligned with true business requirements and IT capabilities? How should it be used by IT and the business?
  • How do you ensure that it can keep up with dynamic change?
  • How can tools help?
  • How can you maintain the IT Lifecycle approach?
  • Can you introduce a Service Portfolio in isolation?
  • Why do you need one at all?

Learn about all this, and more. 

 

The world is changing at a faster pace than ever before. The market forces of the internet, inexpensive computing, SaaS, virtualisation and globalisation, coupled with the demand for lower costs and the call to reduce our impact on the environment, are creating a greater dynamism and flexibility in the definition of markets for services. Never before has the business transaction been so dependent on IT to deliver consistent, cost effective business focused services. IT service providers must have the ability to think and act in a strategic manner; after all, business changes are driven by mergers, acquisitions, legislation, sourcing decisions, the actions of competitors, technology innovations and shifts in customer preferences.

The ITIL V3 Service Strategy book gives guidance on how to design, develop and implement service management, not only as an organisational capability, but through creating viable options for business strategy to be implemented. Service Strategy helps exercise those options through a portfolio of services described and measured as a strategic asset. It describes how your organisation can transform service management into a strategic asset showing the relationships between the various services, systems and processes you manage and the business models, strategies and objectives that you support. By providing direction for growth, prioritising investments and defining outcomes against which effectiveness of service management may be measured, Service Strategy can be used to influence organisational attitudes and culture towards the creation of value for customers through services.

This seminar helps you to get started with Service Strategy, and offers an opportunity to see in practical terms how to open up effective communication between IT Services and Business Development.

The programme features speakers from HP, BSMImpact, Unilever & HMRC

Click for full Speaker and Presentation Details 

We look forward to seeing you there!

When? Wednesday 16th March 2011, 09.00hrs-16.00hrs (presentations start 10.00hrs)

Where? Newbury Racecourse, Berkshire - Directions 

Cost? £185 +VAT member, £285 +VAT non-member 
 

Book this event? Booking Details 

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Help, more information, booking?

T: 0118 918 6500
E: events@itsmf.co.uk