Biogs and Case Studies: Change, Configuration & Release Management Seminar

Steve Ingall - iCore

Steve Ingall is Head of Consultancy at iCore Ltd. Steve is also a practicing consultant who has held a number of senior operational, programme and strategic roles that have covered the requirements for change and release and configuration management.

Steve has been a reviewer of ITIL, ISO and ISACA publications and has been a valued speaker at itSMF events for over 15 years.

"Why these three processes thrive when managed independently of each other"

ITIL drums into us that Change, Configuration and Release Management are not fully effective without each other. In recent times I have come to see that they can survive without each other and we do not need to get hung up on having change and release and configuration management managed as a single entity. In fact I think they suffer if you do that..

Main Takeaways:

Attendees will benefit from the work Steve has done with large-scale organisations on a variety of different toolsets, and with a variety of different organisation models, During this time Steve has developed a strong, pragmatic approach to getting the three of them to be 'excellent' without forcing them together.

Tony Oxley - Rolls-Royce

A Service Management professional with over 15 years experience I have developed and embedded Change and Configuration Management frameworks and processes in a range of organisations. Qualified to ITIL practitioner level. I am an active member of the itSMF, being a member of the SLM and Service Transition SIG, as well as speaking at industry events and being a contributing author to the, yet to be published, itSMF SLM publication.

"Change, Release and Configuration - Duplication or complimentary bedfellows?"

In this session we will examine the role and function of Release management, in terms of Software as well as Services, and seek to understand the links and dependencies with Change and Configuration Management disciplines.

Main Takeaway Points:

What is it that differentiates Release Management from Change Management?
What is Release Management and when is it appropriate to be used?
How can good Configuration Management support a robust Release Management process?

Richard Horton - University of Leeds

After 20 years in the comparatively ordered environment of a large multi-national with well established processes, Richard moved to a young and rapidly expanding function, struggling to reach some sort of organisational maturity. Over the last year he has been immersed in establishing functional transition processes

"Challenges of Implementing Change in an Immature Service Management Context"

Richard guides us through an example of the difference process control can make. Starting from uncontrolled change, we end up with all levels in the organisation welcoming change control as delivering real benefit.

What challenges have been faced ? How have they been overcome ? What challenges remain ?

Main Takeaway points

Change control as an enabler
Building step by step from the level of maturity you are starting from
Understanding your processes before automating them
Metrics & review processes that have been helpfulRobert Stroud - CA Technologies

Matthew Burrows - BSMimpact

Matthew Burrows is an acknowledged best practice expert and regular contributor to publications and events, providing thought leadership in Service Management. He was on the authoring team for the PMI Program and Portfolio Management standards, and holds priSM and PMP credentials - so is active in both worlds.

"Don't Keep Project/Program/Portfolio Management and Service Management Separate"

The Service Management and the Project/Program/Portfolio Management worlds both have the same challenge of demonstrating how we add value for our customers and business colleagues, yet are often found operating in relative silos.

Find out about tried and tested models for driving closer collaboration of project and service worlds.?