• Text size:
  • A
  • A
  • A

NEW SEMINAR - 'Service Catalogues and How to Apply Them' Repeat

 

Due to the enormous success and popularity of the 'Service Catalogues and How to Apply Them' Seminar at The National Space Centre in March we are re-running the event in Edinburgh for those who were not able to attend originally due to over-subscription.

The ITIL term "Service Catalogue" is commonly misunderstood. However its importance is now generally recognised, and with ITIL V3 it has moved from being "nice to have" to a business critical asset. Indeed ITIL V3 advocates that a good starting point for any ITIL implementation should be creation of the Service Catalogue. ITIL V3 goes on to recognise the difficulties of creating them and also reflects the reality that it is often better, and easier, to have more than one Service Catalogue.

At the latest itSMF UK seminar four presentations will guide you through the different types of catalogue to consider, their typical content, how to go about creating them, how to maintain their accuracy and some pitfalls to avoid.

NEW SPEAKER: Barclay Rae, Axios Systems: 'Adding Value to IT via the Service Catalogue - Supply Chain Management for IT'

 Karen Brusch, RWE IT UK Ltd: 'Service Catalogue: ITIL's enigma - what everyone should know'

Tony Gannon & Peter Burgess, MBA: 'Creating a Business Service Catalogue - A rose by any other name'

Dave White, Fujitsu Services Ltd: 'Service Catalogue: What is it?'

Don Page, Marval: 'Service Catalogue - What's all the fuss about?'

View speaker biographies and case studies

Aimed at anybody involved in Service Management wanting to better understand Service Catalogue management, the seminar will provide a forum, enabling you to meet other practitioners willing to share experiences and expertise.

When? Wednesday 8th July 2009

Where? The Edinburgh Corn Exchange

Cost? £185 member £285 non-member

Book this event? Simply book here
Please note you will either need to log in or create an e-commerce account.

Help, more information, booking?

T:                0118 918 6500        
E: events@itsmf.co.uk