Service Catalogues and How to Apply Them - itSMF UK Seminar
The ITIL term "Service Catalogue" is commonly misunderstood. However its importance is now generally recognised, and with ITIL V3 it has moved from being "nice to have" to a business critical asset. Indeed ITIL V3 advocates that a good starting point for any ITIL implementation should be creation of the Service Catalogue. ITIL V3 goes on to recognise the difficulties of creating them and also reflects the reality that it is often better, and easier, to have more than one Service Catalogue.
At the latest itSMF UK seminar four presentations will guide you through the different types of catalogue to consider, their typical content, how to go about creating them, how to maintain their accuracy and some pitfalls to avoid.
- Karen Brusch, RWE IT UK Ltd: Service Catalogue: ITIL's enigma - what everyone should know
- Tony Gannon & Peter Burgess, MBA: Creating a Business Service Catalogue - A rose by any other name
- Dave White, Fujitsu Services Ltd: Service Catalogue: What is it?
- Don Page, Marval: Service Catalogue - What's all the fuss about?
View speaker biographies and case studies
Aimed at anybody involved in Service Management wanting to better understand Service Catalogue management, the seminar will provide a forum, enabling you to meet other practitioners willing to share experiences and expertise.
Also meet the members of the itSMF Service Level Management Specialist Interest Group, who collectively have written the recently published book "Service Level Management - a Practitioner's Guide".
When? 17 March 2009
Where? National Space Centre, Leicester
Cost? £185 member £285 non-member
Book this event? Simply book here
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Help, more information, booking?
T: 0118 918 6510
E: events@itsmf.co.uk
