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Service Desk, Incident & Problem Seminar and SLM / Service Catalogue Seminar

 itSMF UK are offering you a 15% discount when you attend both the Service Desk, Incident & Problem seminar on April 29th and the Service Level Management / Service Catalogue seminar on May 20th. 

To book both seminars please email events@itsmf.co.uk or call 0118 918 6500


 

Service Desk, Incident & Problem 

Featuring speakers from SDI Europe, Severn Trent and Fujitsu. Plus the opportunity to purchase books from the itSMF UK bookstore.

 

When? Thursday 29 April 2010

Where? Thinktank, Birmingham

Why?  ü Ensure your front line Service Management is delivering quality to your customers
   ü Make cost savings through improved Incident & Problem management – and through first time fixes at the

           Service Desk
   ü Drive high customer satisfaction
   ü Learn from people who have delivered excellence across their Service Desk, Incident & Problem management

More information, book this event? Simply book here

 

 

Service Level Management (SLM) / Service Catalogue

Speakers on the day will be Colin Rudd - ITEMS Ltd, Keith Spiers - Nottinghamshire County Council, Matthew Burrows - BSM Impact, AWE & HP and the itSMF UK SLM SIG.

 

When? Thursday 20 May 2010

Where? The Royal Armouries, Leeds

Why?  ü Learn from case studies from organisations who have implemented SLM and Service

           Catalogue and learn the how’s and how not’s of delivering SLM
      ü Hear from the itSMF UK SLM SIG on the work they have done on bringing together a host of practical

          experience on this subject – also see version 2 of their book on SLM
    ü Listen to the author from ITIL v3 on SLM and understand where the current best practice came from and how

           to use it practically
More information, book this event? Simply book here

 

 

If you are interested in exhibiting at this, or any other itSMF UK seminar, please contact Charlotte.Stanley@itsmf.co.uk or call +44(0)118 918 6508