The Pathway to IT Service Management
itSMF UK would like to invite you to The Pathway to IT Service Management. Join us on Thursday 20th May at the Royal Armouries, Leeds for the Service Level Management / Service Catalogue Seminar.
Why attend?
ü Learn from case studies from organisations who have implemented SLM and Service Catalogue and learn the how’s and how not’s of delivering SLM
ü Hear from the itSMF UK SLM SIG on the work they have done on bringing together a host of practical experience on this subject – also see version 2 of their book on SLM
ü Listen to the author from ITIL v3 on SLM and understand where the current best practice came from and how to use it practically
The last 4 years have seen a shift change in IT Service Management (ITSM) thinking with the Service Catalogue and Service Level Management (SLM) becoming the key defining area that link IT and the business. SLM and the Service Catalogue have been an essential part of any organisation delivering quality ITSM – and the clamour to do this efficiently and effectively have become immense.
We’ve bought together a collection of case studies and leading people within SLM and the Service Catalogue to give you the opportunity to learn how to develop and deliver a Service Catalogue that can really make your business and IT integrated and efficient.
Speakers on the day will be:
Colin Rudd, ITEMS Ltd
‘Service Design and the Service Catalogue: A practical approach and case study’
Keith Spiers, Nottinghamshire County Council
‘Service Catalogue – Establish buy in and ongoing development’
Matthew Burrows, BSMimpact
‘Using the Service Catalogue to deliver business value’
Phill Murphy, AWE and Graham Huzzey-Morgan, HP
‘From Technology to Service – A journey guided by Service Level Agreements’
itSMF UK Service Level Management SIG
Click for full presenation and speaker information
AGENDA
09:30 - 10:30: Registration/ Exhibition
10:30 - 10:45: itSMF UK Overview
10:45 - 11:30: Matthew Burrows, BSMimpact
11:30 - 12:00: itSMF UK SLM SIG
12:00 - 13:15: Lunch / Exhibition
13:15 - 14:00: Phill Murphy, AWE and Graham Huzzey-Morgan, HP
14:00 - 14:45: Colin Rudd, ITEMS Ltd
14:45 - 15:15: Tea / Exhibition
15:15 - 16:00: Keith Spiers, Nottinghamshire County Council
16.00: Concluding remarks and departure
We look forward to seeing you there!
When? Thursday 20th May 2010, 09.30hrs–16.00hrs
Where? The Royal Armouries, Leeds - Directions
Cost? £185 member, £285 non-member
Book this event? Simply book here
Please note you will either need to log in or create an e-commerce account. Discounts available when booking 5 or more places.
Help, more information, booking?
T: 0118 918 6500
E: events@itsmf.co.uk
If you are interested in exhibiting at this, or any other itSMF UK seminar, please contact Charlotte.Stanley@itsmf.co.uk or call +44(0)118 918 6508
