Finalists announced for the 2009 itSMF UK IT Service Management Industry Awards
The itSMF UK is very proud to announce the finalists for this year's prestigious IT Service Management industry awards. This year's finalists, who have fought off intense competition, are -
Student of the Year: itSMF ISO/IEC 20000
- Diane Stow, Changing Tudor Ltd
- Malcolm Ashton, Execit Management Ltd - WINNER!
- Frances Murray, Frances Murray Consultancy Ltd
Student of the Year: ITIL
- Tony Williams, NHS Ashton, Leigh and Wigan
- Ken Day, Defence Support Group
- Donovan Pearce, Roche Products Ltd
Trainer of the Year
- Michelle Major-Goldsmith, Sysop
- Andy Wright, Sysop
- Mike O'Brien, Remarc Group (now part of QA)
Submission of the Year
- David Greenway & Chris Cherrington, Capgemini; Governing success: an integrated approach to IT Governance and Service Management in an outsourced environment
- Ian MacDonald, The Co-operative Financial Services; End-to-end service reporting
- Rodrigo Fernando Flores, NewScale; Ten best practices for self-service request management
- Keith Inight, ATOS Origin; Management of Service Availability
Service Innovation
- Service-now.com Winter 2009 release
- Systems thinking, Stockport Council
- Customer 1st Aid, Shop Direct
Service Management Champion
- Michael Sheaves, Vertex
- Sue Dyson, NHS Connecting for Health
- Terry Hodge, Logica
IT Service Management Project
- BT Major UK Network programmes
- Service Management transformation at RSA
- TSYS Project Lion
Our last award - the highly acclaimed Paul Rappaport Lifetime achievement award does not carry a shortlist - nor are the nominations made public. This award is perhaps the ultimate recognition for an IT Service Management professional and will be announced on the night of the Awards dinner.
A hearty congratulations to all our finalists - this year has been especially tough on all our judges who have had to make some very difficult and tight decisions.
