Ten reasons to attend ITSM12
The itSMF UK Conference and Exhibition, Novotel London West, 5th- 6th November
itSMF UK Conference and Exhibition, ITSM12, offers a unique opportunity to share service management experience, network with colleagues, learn from industry leaders, and discuss the latest tools and techniques that support the ITSM industry - all under one roof in one of London's best venues. Here are ten reasons to attend our special 21st birthday conference.
1. Best practice guidance, delivered by service management experts at just the right level.
Over the course of two days, the Conference provides over 50 educational presentations, delivered by experienced users, consultants and subject specialists in all areas of service management. Sessions are divided into streams, allowing delegates to focus on the specific topics that interest them.
2. Learning from industry leaders.
ITSM12 offers the opportunity to learn from the thought leaders in service management best practice, whose enlightened approach to service delivery sets them apart from their peers. This year's programme includes practical experience-based presentations from Tesco Bank, The Co-operative Bank, Oxford University Press, DHL, Everything Everywhere, GCHQ, London Borough of Merton and NYSE Euronext, plus a broad range of specialist practitioners and consultants.
3. Inspirational keynote.
This year's Conference keynote presenter is Simon Wardley, a visionary speaker with a special focus on IT strategy and new technologies. Simon has spent the last 15 years defining future directions for companies in the FMCG, retail and IT industries. A 'geneticist with a love of mathematics and a fascination with economics', he was recently voted one of the UK's top 50 most influential people in IT by Computer Weekly readers.
4. Doing more with less.
Cost-cutting is a key priority for every organisation at present, and itSMF UK Conference offers the best value consultancy available. Discover how other companies are using best practices to reduce costs, or finding innovative ways to maintain business-critical services despite stringent financial cutbacks.
5. Problem solving and special interests.
This year's programme includes presentations from each of our special interest groups (SIGs). If you would like to find out more about the work of our Service Level Management, Transition Management, Service Design, CSI or Problem Management working parties, look out for the dedicated SIG presentations - and maybe get involved with their current projects.
There's also a special problem management focus at this year's Conference, with a range of presentations geared to helping attendees to address the most pressing problem management issues. Whatever issues you are facing, Conference has a session to address your needs.
6. The ITSM12 app - a whole conference on your phone.
This year we have developed a new app for smartphones, allowing you to sample the programme and speaker details beforehand and map out your individual agenda for the two days. The app is an indispensable companion, offering information on the venue, sponsors, exhibitors and much more.
7. Catching up with industry developments.
Our celebrated ITSM Exhibition, showcasing the latest products and services from around 50 service management software, training and consultancy organisations, offers an unparalleled opportunity to network with the Conference sponsors and exhibitors and find out what's new in the industry.
8. Being part of an international community.
The Conference is one of the biggest events in the international service management calendar, and the event regularly attracts delegates from over 20 countries. You can network with colleagues from overseas chapters, and find out how their approach to service management best practice can complement and enhance your own.
9. Recognising industry achievements.
As always, the highlight of the Conference is the prestigious annual awards dinner, where the greatest achievements in service management are highlighted and rewarded. This year there are new categories for the best service management team and best individual contributor, as well as established awards for best project, innovation, submission, trainer, student, and of course the famous Paul Rappaport lifetime achievement award. The evening will be hosted by the hilarious after-dinner speaker Dave Gunson, a former RAF pilot and air traffic controller who brought the house down at our very first conference and promises to do the same again.
10. Two days, one roof.
In today's economic climate, most people find it hard to free up the time and resources to attend events, but it's more important than ever before to keep up to speed with industry developments. ITSM12 offers the best possible use of your time, combining the best education and training with the leading ITSM Exhibition and excellent networking, all under one roof. It is simply the "best value IT Service Management consultancy you can obtain."