Extracts from publications (not published papers)

Title:

Service Level Management Roadmap

Author:

itSMF UK SLM Special Interest Group

This roadmap for SLM is extracted from the new itSMF UK publication Service Level Management â€" a Practitioner's Guide, due to be published in October 2008.

For further information, please contact publications@itsmf.co.uk

File (right click to download): SLM_Roadmap (Adobe PDF)