itSMF e-Symposium
These monthly online Conferences are made available for FREE to all interested ITSM professionals, to all Chapters. They are hosted by a 3rd party organisation called Brighttalk, so there is a separate registration system, to be able to support all 50+ itSMF Chapters.
itSMF e-Symposium December 2008
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Configuration
Management
System
To manage
large and
complex IT
Services and
infrastructures,
Service
Asset and
Configuration
Management
requires the
use of a
supporting
system known
as the
Configuration
Management
System (CMS)
and related
processes.
This
e-Symposium
describes
important
characteristics
of
Configuration
Management,
including
the
implementation
of a
Configuration
Management
System as
well as some
of the
potential
issues and
ways to
overcome
them.
» View the full programme and register
FREE for this exciting online conference
Sponsor:
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Programme
Highlights
- 11th December 2008
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9:00am New York / 2:00pm London / 9:00pm Singapore
Welcome by Moderator
Welcome to the itSMF Online Conference events site. To view the "Configuration Management System" programme line up for the live day you must first REGISTER for the event or LOG IN to the events site.
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Mike Simons
Editor
ComputerWorld UK
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9:05am New York / 2:05pm London / 9:05pm Singapore
CMDB - The Heart of a Configuration Management System
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9:50am
New York
/ 2:50pm
London /
9:50pm
Singapore
Are You Sure You Want to Do This?
This presentation tells you what it’s really like to try to implement Configuration Management. Find out about the pitfalls and how to avoid them.
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10:35am New York / 3:35pm London / 10:35pm Singapore
CMDB - Strategic Asset in Managing Services
The mention of a CMDB project brings many different emotions to various audiences within the organization. Business organizations often think it's just another IT project with no value add, IT organizations cringe at the complexity the project brings and neither organization rarely understands that the CMDB is The Strategic Asset to the whole organization. This session will cover why the CMDB is a strategic asset and not just an IT project. Topics to be covered will be:
* Why embark upon a CMDB Project?
* Who owns the CMDB and where does it reside?
* What value will it bring to become The Strategic Asset to the organization?
* Real stories from the trenches of those who have been successful
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11:20am New York / 4:20pm London / 11:20pm Singapore
Round Table Discussion
During the round table discussion, these leading experts will debate 'Configuration Management System'. As with all sessions, you can ask the panel live questions.
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» View the full programme and
register FREE for this exciting online
conference
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