Welcome to the Continual Service Improvement SIG
The objective of our Special Interest Group (SIG) is to act as a focal point and catalyst for the itSMF UK membership in topics relating to Continual Service Improvement, its definition, implementation and further development. Our aim is to encourage collaboration, sharing of ideas and experiences amongst the membership and to provide thought leadership on these topics to contribute to the further development of Service Management best practice.
At a practical level we prepare and publish collateral, case studies and articles which are designed to help our members develop in these areas though shared experience. We organise public events to ensure we are meeting the needs of the membership and also to provide direction for our efforts. The SIG is run by members for members - so please do send us thoughts and ideas on what you would like to see, use the discussion forum and come along to the next event to network with like-minded colleagues.
We look forward to meeting you at one of our future events.
Simon Dennis
Chair, CSI SIG
Continual Service Improvement SIG Information |
| SIG Chair |
Name: Jane Humphries
E-Mail: jane.humphries@o2.com |
| Working Party Members |
Steve Lowman, Laurence Gazely, Peter Johnson, Paul King, Jane Humphries, Stephen McCroy, Kay Hand, Simon Harwood, Tim Stacey, Steve Riley, James Sweetman, Trevor Solley, Adam Poppleton, Jo Johns, Catherine Bartlett, Nick Gilling, Derrick Taylor, Spencer Bruntlett, Chris Morgan
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| Last Public Meeting links |
30 April 2010 - ITIL Implementation & CSI SIG - University of Bolton
28/09/2010 - CSI - Vodafone London
11 March 2011 - O2 Leeds
21 July 2011 - Deutsche Bank - Birmingham |
| Next Public Meeting |
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| Next Working Group Meeting |
Monday 18th July @ 9am |
Discussion
Forum |
CSI SIG Forum |
