2005 Award Winners
Aidan Lawes, CEO itSMF presided over the event, in the Brighton Metropole Hotel, which saw Awards handed out to 6 winners in 5 categories.
The purpose of these awards is to annually recognise outstanding achievements in the contribution to IT Service Management. At the individual and corporate level, all the nominated candidates provide first class examples of what can be achieved and set targets to which we can all aspire.
Of the 5 awards the first and the longest-running is awarded on absolute attainment basis. The others require nominations to be submitted for judging by an independent and knowledgeable panel which assesses the entries according to a defined set of criteria.
Student of the Year
Student of the Year: Jeremy Dyson of EWS Railway Ltd
Innovation of the Year
The next Award was the Innovation of the Year, which is awarded to the organisation that, in the judges⦣128;⦣132;? view, has launched the most innovative product or service to the market during the year.
The winner was: The Scout Association
Service Management Champion of the Year
The next 2 awards were sponsored by Marval Group and were presented by Greg Pritchett, Technical Director, Marval Group.
Service Management Champion of the Year, which is presented to the individual who, in the judges' view, has made an outstanding contribution to the Service Management Industry during the year.
The winner was: Colin Bennett
Project of the Year
Project of the Year, which is presented to the organisation that, in the judges' view, has implemented the most successful and/or challenging Service Management project during the year, this award is aimed at customer organisations implementing solutions internally.
This was the most challenging category for the judges, with a wide spectrum of high quality entries. In the final judging analysis, two candidates turned out to be inseparable, being either 1st or 2nd choice for 4 of the judges and overall having exactly the same marks. Consequently the judges decided to award them Joint Winners.
The first joint winner was Samsung for a large and complex project bringing common processes and working practices to a disparate group of operating companies, leading to the achievement of BS 15000 certification and delivering demonstrable and quantified benefit to the organisation.
The second joint winner was Unilever with a global project to implement a number of key disciplines, achieved within budget and on time, acknowledged at the highest level in the company as having delivered real value.
Winners: Samsung and Unilever
Paul Rappaport award for Contributions to Service Management
The final award was the Paul Rappaport award for contributions to Service Management which is presented to an individual who has, over a period of years, contributed significantly to the Service Management industry.
Ivor said: "This individual has been active in the Service Management field for around 20 years. They have worked for user and vendor organisations, helping a large number of organisations to implement successful solutions. In their spare time they have displayed a passion and devotion to duty beyond expectations in leading (and sometimes even controlling) a group of equally experienced, often passionately opinionated, gurus to develop firstly the British standard BS 15000 and now ISO20000."
The winner was: Jenny Dugmore
The itSMF Service Management awards were concluded by Aidan Lawes who hoped that: "the very strong quality of the entrants and winners this year would motivate organisations to apply Service Management principles and adopt best practice and standards, and that itSMF could look forward to a strong entry list for next year's awards".
