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ITSM13: a "fantastic experience''




A report on the itSMF UK Conference and Exhibition 2013 at the ICC Birmingham, 4th-5th November

ITSM13, itSMF UK's 22nd Annual Conference and Exhibition, has been dubbed "an outstanding success and a fantastic experience" by outgoing chairman Colin Rudd. Held for the first time at the International Convention Centre in Birmingham, the event saw an increase in delegate numbers over last year and once again provided the most comprehensive programme of service management presentations and networking opportunities available anywhere.

"Moving to a new venue after three years in Hammersmith had its risks," said CEO Ben Clacy, overseeing his eighth and final itSMF UK conference, "but the ICC proved very popular and gave us scope for plenty of round-tables, break-outs and impromptu discussions."

This year's packed programme included keynotes from ex-fighter pilot Jo Salter, management guru Eddie Obeng, AXELOS CEO Peter Hepworth (above) and Library of Birmingham Director Brian Gambles. The agenda featured presentations from the Co-operative Banking Group, Virgin Media, Everything Everywhere, Jaguar Land Rover, UK Government and many more organisations, who took up itSMF UK's invitation to share their experiences and successes.

The awards evening this year was hosted by novelist, TV celebrity and former Cabinet Minister Edwina Currie, who presented nine awards to the leading lights of our industry. See And the winner is... for full details.

The conference also provided a great chance for networking, with round tables to discuss the future of service management and the Best Management Practice portfolio, ITSM and education, and itSMF UK's own Big 4 Agenda. We will be reporting back shortly on the outcome of these discussions, and their potential impact on our community. There was also a 'drop-in clinic' for those with service management issues to resolve, and a lively interactive plenary session chaired by itSMF UK's incoming chairman John Windebank.

"A big thank you to the sponsors, exhibitors, volunteers and staff who made the conference possible," concluded Clacy.


More about ITSM13...

  • See the Conference Guide for full details of the conference agenda, sponsors & exhibitors.
  • View the opening VT here and the closing VT here
  • Tweet #ITSM13 to join follow-up discussions and read the conference reviews.
  • Tweet #ITSMBIG4 to catch up with the Big 4 Agenda Twitterchats
  • Take a look at this year's conference photos - where were you when we snapped you??

Many thanks to platinum sponsor APMG International and all this year's sponsors for their great support.

Thanks also to those who contributed so generously to the Awards Dinner charity raffle, bringing the running total for Macmillan Cancer Support and Ashley's Big Challenge to £6183.20.