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Reports and links from last year's Conference

Attendees at ITSM12, itSMF UK's 21st anniversary 2012 conference, have declared the event a resounding success, with around 900 delegates, speakers, sponsors and exhibitors gathering at the Novotel London West in Hammersmith for two days of exceptional service management presentations and networking. Read more here... 

Smile - you're on camera

All the official Conference photos are here -



Opening and closing videos

Our opening video and the closing summary of events:

Opening http://www.youtube.com/watch?v=ceF3PAfxM7U

Closing http://www.youtube.com/watch?v=D0DhQqt_aJM


The Best Management Practice Flashmob

A surprise for all during the Awards Dinner reception



The Conference Guide

Full details of the agenda, speakers, sponsors and exhibitors - Conference Guide 2012



Some personal views and blogs from Conference Attendees

if you have a blog to add, please contact mark.lillycrop@itsmf.co.uk)


ServiceDesk 360: ITSM12 - the crucial lessons (James West)


Core ITSM (James Finister)


Core ITSM - my first ITSM Conference (Andrea Kis)


What a load of balls - report on the CSI SIG session (Jane Humphries)


We are Borg…resistance is futile! (Paul Wilkinson)




And finally... dates for the diary

ITSM Software Tools Forum - London 25th January (attendance free for ITSM12 delegates if you book by the end of November)

ITSM13 - 4th and 5th November 2013, at the ICC in Birmingham. See you there!