• Text size:
  • A
  • A
  • A

Trevor Pullen & Graham Huzzey-Morgan

Tuesday 10th November 2009

Stream

Lessons Learned

Time

10.05-10.45

Title

Successful IT Service Management - Lessons Learned from ITSM Programme

Presenter

Trevor Pullen & Gaham Huzzey-Morgan
HP

About the Presentation

HP has been involved in numerous ITSM Implementations.  Each one has had its individual challenges and lessons learned from these implementations are shared between our Consultants.  We are keen to ensure that those embarking on the ITSM journey are also informed about our findings. 

About the Speaker

Trevor Pullen

A Business Consultant and Subject Matter Expert in the Business Change arena, Trevor has thirty years experience in Business and ITSM related CHANGE across a variety of Industries.

Trevor’s focus on Business Change is as a result of his involvement in “Technical & Service Management Implementations” where there has been no attempt to deal with the Cultural, Process and People side of Change. In Trevor’s opinion, Business Benefit is derived from the successful acceptance, buy-in and usage of the new “Processes & Technology”, not just the successful implementation of the Project.

Graham Huzzey-Morgan

As part of HPs Service Management consultancy team Graham has worked in the telecom, banking, manufacturing and government marketplaces on a UK and Global basis.  He has a particular interest in Business to IT Alignment with a focus on matching IT Service Models with Business Service Models to provide best value to the organisation and its customers. Graham has a clear belief that every project is a Business Change activity and management of this Business Change is critical to its success and the subsequent value delivery.

Having worked across many business sectors Graham has seen the ups and downs that occur in projects of all different sizes and shapes.  He is willing to ‘bare his sole’ and share these experiences with you to ensure that your projects anticipate the potential issues they will hit and have plans in place to allow you to address them.