Monday 9^th November 2009

Stream

Working Together

Time

14.20 - 15.00

Title

Injecting the Service Management gene into the organisations DNA - A collaborative approach

Presenter

Rohit Nand, Infosys Technologies Ltd

Monty McCoy, Syngenta

About the Presentation

Syngenta and Infosys partnered together on an initiative called Operating Model Design; the approach was an innovative mix of top-down and bottom-up, where a cross-group Service Management Excellence Workgroup became the "change agents" at Syngenta. The authors will share their experience in strategising, designing and implementing this Operating Model. The session will also describe the challenges of bringing about a paradigm shift from playing the role of an implementer to acting as a facilitator for the success of ITSM re-engineering.

About the Speaker

Monty McCoy is a senior IS manager within Syngenta. Starting in horticultural field sales in 1990, Monty worked in sales until 1998 where he transitioned into production, packaging and distribution before an ERP transition project changed his area of focus to IS in 2001. After several years in project management and global leadership of the Flowers IS organisation Monty transitioned to NAFTA IS operations and service management. Monty earned his ITIL V3 Foundation certificate in 2008 and now represents the Global Seeds IS Operations group in Basel Switzerland.

Rohit Nand is a Principal Consultant with Infosys Technologies Limited. He manages global sales and delivery for Infosys' ITSM Consulting services and mentors IT Service Management programs of several organisations worldwide. His experience includes IT Service Management consulting, Infrastructure design, Information Risk Management and Organisation Change Management. He has managed large programs in the areas of service management, infrastructure outsourcing and process transformation.