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About the Presentation |
Have you been hearing all the noise about the Service Catalog, defined in ITIL? Is the business looking for a menu of the services that IT can deliver to enable and empower the business or are they simply looking for a menu or shopping cart environment that they can select from Or do you want to give them a catalogue of services with service metrics and costs to educate them on the value you provide and to assist with demand management?
It is no secret that the next level of maturity in ITSM revolves around the delivery of a service catalog and when used correctly it is a powerful process in your ITIL library that is really gaining momentum.
This session, in just 40 minutes will introduce you the Service Catalogue and will provide you with practical tips and tricks and samples to allow you to return back to the office and start on this journey for yourself.
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About the Speaker |
Robert Stroud is the Vice President of Service Management Strategy and IT Service Management and Governance Evangelist at CA, Inc. Robert serves as an International vice president of ISACA and the IT Governance Institute (ITGI), is the chair of ITGI's COBIT Steering Committee and also a member of the IT Governance committee. Additionally he is a Board member of the IT Service Management Forum (itSMF) USA and is part of the itSMF International Executive Board serving in the role of Director of Audit, Standards and Compliance.
A 27-year IT veteran, Stroud has significant practical industry experience and is a recognized industry speaker and leader. He is considered a global authority on governance leading the ITGI COBIT Steering Committee and setting the product strategy and direction. He has contributed to multiple publications including Guidance for Basel II, COSO ERM and COBIT versions 4.0 and 4.1. As an IT service management expert, he also has contributed to several titles on ITIL and was a member of the ITIL refresh process in the roles of mentor, reviewer and on the Advisory Group. |
