Tuesday 10^th November 2009

Stream

Working Together

Time

10.05 - 10.45

Title

Call the shrink ! Using transactional analysis to diagnose your service organisation

Presenter

Rachel Dunscombe & Stuart Buckton
NHS & Independent Consultant

About the Presentation

We all know "egos" and "difficult" characters that we have worked with in organisations - but do we really understand how damaging they can be to internal teams and supplier relationships. We explore the themes of transactional analysis including game playing (trying to manipulate colleagues or suppliers). We also look at the application of transactional analysis to the organisation and the pursuit of effectiveness using transactional techniques. The session describes symbiosis and how achieving a healthy symbiotic relationship within the organisation and with suppliers will provide stability and benefit the organisation. We outline how transactional analysis can be used to diagnose organisational as well as individual dysfunction and how it can be used to achieve healthy change.

About the Speaker

Rachel Dunscombe is currently Head of Service Management for NHS Northwest and Head of Lorenzo Service Management for Connecting for Health. Stuart Buckton is a Senior Service Delivery Manager for CSC. Both Rachel and Stuart come from a technical background and have over 30 years experience in the IT and service management sectors.