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About the Presentation |
Defining the role of IT in terms of providing systems which support business processes is becoming not enough. There are distinct trends, including automation, which change the relationship with the business, their products/services, and their external customers.
The time is right to change the emphasis, positioning IT as an integral strategic part of the business rather than a supplier. IT must step up to the challenge, taking responsibility for the success of the business – not only supporting business processes, but owning the business outcomes and benefits as well as directly interacting with external customers and enabling products/services.
In this session, BSMimpact will discuss the nature of this challenge, sharing case studies and approaches used with various customers. |
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About the Speaker |
Matthew Burrows, Managing Director of BSMimpact, is an ISO/IEC20000 qualified strategic service management consultant, specialising in implementing pragmatic Business Service Management (BSM) solutions. He is an acknowledged best practice expert and a regular contributor to publications and events, providing thought leadership on industry committees and working groups.
Also suitable for Advanced
Julian Browning, BSM consultant at BSMimpact, has spent much of his career as a Senior Manager with Vodafone, most recently as Head of Business Services. During his 15 years at Vodafone, he masterminded the Service Management Programme (a finalist in the Project of the Year category at the itSMF 2006 conference) and several Business Service Management initiatives which delivered significant business benefits. Julian specialises in applying his experience of Business Service Management using ITIL and ISO/IEC 20000, implementing strategic change and business transformation in complex environments, and ensuring adoption and embedding throughout organisations. |
