Tuesday 10^th November 2009

Stream

Tips & Techniques

Time

13.45 - 14.25

Title

Understanding the Service Catalogue

Presenter

Mark O'Loughlin
IT Alliance

About the Presentation

Organisations today are struggling to identify what services they provide to enable business objectives and outcomes. Organisations are not capable of understanding the different types of services that exist and fail to record this information in a useful and meaningful way. This session will cover concepts that will aid organisations in their ability to understand and develop a Service Portfolio and Service Catalogue.

About the Speaker

Mark is an experienced ITIL / ITSM consultant with a proven track record in designing and implementing quality IT Service Management (ITSM) solutions, systems, process, procedures and end-to-end support models and lifecycles tailored to meet customer's needs