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About the Presentation |
Business Service Management (BSM) has a lot of people talking, but not necessarily about the same thing. BSM success means different things to different people. The value of the information presented and managed varies according to role, department, business function and many other factors.
No one would dispute that BSM requires IT to forge a closer relationship with business. But among IT decision makers and technology vendors, there is a wide range of opinions as to what that relationship looks like, how to manifest it, and how long it should take to materialise. Marketplace confusion, coupled with unmet expectations, has led some adopters to conclude that BSM is a timely, but seemingly unattainable, concept.
But there are success stories of businesses that applied BSM with well-documented, bottom-line results. What is the secret to making BSM achievable?
This talk will discuss some of the pitfalls to avoid in the early days of delivering your BSM project. |
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About the Speaker |
Lance Mitchell has over thirty years of IT experience ranging from systems analysis and programming, through technical support and training, to successful delivery of major IT projects into large companies in all industry sectors. He has held senior positions at Computer Associates, Sema Group and Steria. More recently, he managed a portfolio of change delivery projects and programmes at Barclaycard, where he also advised on IT and Operations Strategy.
In February 2008, he joined Allen Systems Group as a Solutions Engineer, and spends a great deal of his time, these days, helping organisations across all sectors with their Business Service Delivery projects. |
