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    Monday 9th November 2009

    Stream

    Lessons Learned

    Time

    16:20 - 17:00

    Title

    Re-energising ITIL: What to do after the project has gone

    Presenter

    Jason Lewis & Michael Harman
    PA Consulting Group

    About the Presentation

    In the ITIL era most IT organisations have delivered some aspects of ITIL into their organisations. However, when these projects finish the next steps for ITIL are often not clear and IT managers are often left wondering how to continue to deliver benefits and improvements.

    In this session Jason and Michael will discuss how you can re-energise ITIL to ensure ongoing benefits of implementing ITIL are delivered and continued improvements are being made through:

    • Focussing on ongoing improvement activity through quick wins and targeted projects
    • Base lining and measuring performance through regular reports and review meetings
    • Reaffirming ITSM leadership
    • Instilling a sense of ownership in those using the processes and motivating the delivery organisation.

    About the Speaker

    Jason has over 15 years experience in the IT and Telecommunications industry working across all industry sectors and UK Government. Jason uses his experience of IT Service Management best practice and ITIL® knowledge to develop effective service management solutions for clients. In recent years Jason has helped clients to design and implement sustainable IT Service management frameworks and has supported complex IT managed services and outsourced procurements.

    Michael has over 10 years experience in the IT industry, operating across large, complex private and public sector organisations. He has a successful track record of developing and improving IT service management capabilities, drawing on his extensive IT service management experience. Michael has led successful teams in consultancy, service operations and project delivery roles and holds the ITIL® Managers accreditation.