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Tuesday 10th November 2009

Stream

Working Together

Time

13.45 - 14.25

Title

ITSM and Information Security - Bridging the Gap

Presenter

Declan Nolan
Devoteam

About the Presentation

The presentation will discuss what is meant by information security (in the context of existing frameworks and standards); it will show the parallels with ITSM, discuss the gap that exists today in the implementation of these disciplines and examine the practical and pragmatic measures that can be taken to reduce this gap by improved alignment of processes and technology.

About the Speaker

Declan is the Consultancy Manager for Devoteam UK's Security Management Practice. He has been responsible for many ITIL-based implementations, security consulting and identity management implementations. Declan also has an ITIL Manager certification.