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Tuesday 10th November 2009

Stream

Tips & Techniques

Time

9.15 - 9.55

Title

5 Tips For Developing An ITSM Strategic Road Map

Presenter

Dave Jones
Pink Elephant

About the Presentation

Many senior IT managers are challenged with creating and communicating a "road map" that includes the key strategic ingredients to successfully execute an ITSM implementation project. While all organisations differ, there are some very important commonalties that should be considered in each case, and that could mean the difference between success and failure. Do you know what these are? Join Dave Jones - a highly experienced veteran with years of experience managing many strategic consulting engagements - to learn 5 important tips from his Consultant's Case Book.

About the Speaker

For the past 30 years, Dave Jones has been involved in the IT industry, with the latest 15 of those being focused specifically upon the development of the IT Service Management industry for clients across the UK and EMEA. As the Service Delivery Manager for Pink Elephant EMEA, Dave is responsible for delivery of the Professional Services portfolio and Management of the delivery teams.


An enthusiastic and passionate advocate for effective IT Service, he is also an established consultant, lecturer, speaker and presenter. Throughout his career Dave has been responsible for strategic and executive consultancy at customer sites, operating at Executive and Senior management level in order to develop awareness of Service Management principles.