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Monday 9th November 2009

Stream

Interactive Sessions

Time

13.30 - 15.00

Title

 ABC of ICT Workshop

Presenter

Dave Jones
Pink Elephant

About the Presentation

 ABC of ICT stands for Attitude, Behaviour & Culture within IT organisations. It is the combined elements of ABC which will determine the success or failure of your ITSM initiatives.

In a highly interactive session, a number of small teams will be given exercises to perform using the ABC of ICT worst practice card set. This card set contains 57 industry recognised ABC worst practices. This session is intended to stimulate dialogue and discussion amongst participants, and the aim is to identify the most common ABC worst practices and the consequences, impact and risk to your organisation. Participants will gain insight into the hidden ABC issues within their organisation and can also discuss experiences in dealing with these worst practices.

About the Speaker

For the past 30 years, Dave Jones has been involved in the IT industry, with the latest 15 of those being focused specifically upon the development of the IT Service Management industry for clients across the UK and EMEA. As the Service Delivery Manager for Pink Elephant EMEA, Dave is responsible for delivery of the Professional Services portfolio and Management of the delivery teams.


An enthusiastic and passionate advocate for effective IT Service, he is also an established consultant, lecturer, speaker and presenter. Throughout his career Dave has been responsible for strategic and executive consultancy at customer sites, operating at Executive and Senior management level in order to develop awareness of Service Management principles.