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About the Presentation |
Now more than ever there is a need for organisations to ensure optimal infrastructure capacity is in place to support business services. Excess capacity can result in unacceptable capital and operating costs, impacting business profitability. Conversely, insufficient capacity can impact service performance and business competitiveness. The Capacity Plan should determine the optimal capacity required and a key input into it is forecast service demand. This presentation details a number of techniques to forecast service demand using a business-driven approach. |
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About the Speaker |
Danny Quilton is a capacity planning and performance management specialist with 12 years experience across a broad range of industries including airline, media, banking, retail and telecommunications. As a co-founder of Capacitas, Danny has established a number of capacity and performance management training courses, which have been recognised for their industry leading content.
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