itSMF UK - Colin Rudd

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Monday, 20 May 2013

Tuesday 10^th November 2009
Stream	Lessons Learned
Time	11.15 - 11.55
Title	Service Design and the Service Catalogue - A practical approach and case study
Presenter	Colin Rudd IT Enterprise Management Services Ltd
About the Presentation	This presentation is based on a combination of Colin's knowledge of V3 Service Design and a case study. The presentation uses two or three of the key concepts of the V3 Service Design book and develops a practical, formal approach to the design of service solutions aligned to business needs and criticality.
About the Speaker	Colin has been working within the IT industry for over 35 years and is internationally recognised as a leading authority on Service Management. He has been heavily involved in the development of IT Infrastructure Library (ITIL): as a lead author in the development of Versions 1, 2 and 3 of ITIL and was responsible for the design of the ITIL Version 2 framework. Now he is the lead author of the V3 Service Design book. Colin has delivered Service Management training and consultancy all over the world and has presented at many conferences on all aspects of Service Management.