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About the Presentation |
ITIL Version 3 provides some focus on how to formulate the IT strategy that an organisation should follow, based on the driving factors of demand, supply and cost. This demonstrates how capacity management, which is also based on these drivers, offers a useful opportunity for service managers to contribute to IT strategy. This presentation demonstrates at how Service Strategy, should be driven from the IT strategy, which in turn is driven from the business strategy, and how Service Managers can leverage their knowledge in this area to contribute. |
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About the Speaker |
Andy has provided his skills to many financial, telecommunications and IT companies such as National Westminster Bank, Barclays de Zoete Wedd, Rank Xerox and Computacenter. He has led process re-design and tools development in several capacity management functions, optimised annual budgets saving over $50m in CAPEX and OPEX and developed a market-leading approach to capacity management as recognised by Gartner. Andy has a broad range of experience covering many aspects of IT Management, including performance analysis and capacity planning, software specification, design and development, financial and budget analysis, defining and validating business cases and service level agreements and other operations support activities. Andy's professional qualifications include the ITIL Foundation Certificate in Service Management (V2 and V3) and the Capacity Management Practitioner's Certificate. |
