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Monday 9th November 2009 |
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Stream |
Facing the Future |
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Time |
15.30 - 16.10 |
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Title |
Service Management in difficult economic conditions |
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Presenter |
Adam Poppleton
Hampshire County Council |
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About the Presentation |
What part does Service Management have to play in keeping the boat afloat as we sail these treacherous economic waters? This presentation will examine the Hampshire County Council implementation of Service Management, some examples of where we are using it to achieve success against our aims of reducing costs, improving efficiency and improving quality to the customer (especially in these 'uncertain' economic times) and some key lessons learned we have drawn out which could be applied elsewhere. |
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About the Speaker |
Adam has over 15 years experience delivering results in a variety of service industry companies including petrochemical, travel, construction and facilities management. He has a broad range of skills covering technical, team, project and service management. Adam now works in continual service improvement as a Senior IT Consultant for Hampshire County Council with responsibility for their ISOIEC20000 certification (and retention) and governance and audit of service management. In addition, Adam sits on the BSI committee responsible for maintenance of the 20K Standard and the BCS SMSG committee. He is a Chartered Member of the BCS and a member of the Institute of Service Management.
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