Session Details

ITIL Service Management Executive Overview

Title:	ITIL Service Management Executive Overview
Topic/Stream:	2
Presentation Synopsis:	1 day course - total delegate cost £225 (Excl VAT) - contact events@itsmf.co.uk to book Organisations are transforming IT to deliver business results and cut costs. Many service providers struggle to deliver better services and more change with limited resources and budgets. Adopting a common terminology and a more consistent approach to service management can enable organisations to enable business transformation, increase productivity, save costs and improve customer service. This interactive overview provides practical guidance on how ITIL® Service Management industry best practise can increase the value of IT’s contribution to the core business. Many organisations, managers and executives are aware of ITIL® but want to know how adopting ITIL® can really help to deliver business benefits. Many organizations have adopted ITIL®, COBIT and international standards as part of their re-organization effort. Many have used ITIL® to enable the cultural shift from a technology to servce orientation. This interactive workshop builds on the ITIL® core concepts and service lifecycle. It provides delegates with knowledge to ensure their organisation gains maximum benefits from their ITIL adoption in complex, rapidly changing environments. ConnectSphere’s IT service management tutors have a wealth of practical experience that makes this interactive overview enjoyable and relevant for you. Our tutors work closely with you to ensure you fully understand what is involved when implementing industry best practices and standards including ITIL®, COBIT and ISO/IEC 20000 IT service management standard.
Speaker/Organisation:	Shirley Lacy - ConnectSphere
Organisation:	Post Conference training
Session Date:	Friday, 12 November at 09:00

Back to Conference Programme