Session Details

Implementing a Successful Service Catalogue

Title:	Implementing a Successful Service Catalogue
Topic/Stream:	Interactive
Presentation Synopsis:	This is a workshop based on a combination of Colin’s knowledge of V3 Service Design and a case study. The presentation uses two or three of the key concepts of the V3 Service Design book and develops a practical approach to the design of a Service Catalogue and service solutions aligned to business needs and criticality. This approach revolves around the use of these key Service Design concepts to develop a structured Business Service Catalogue and a Technical Service Catalogue. This workshop is based on similar presentations and workshops on this theme that Colin has successfully delivered at a number of itSMF conferences in other countries with incredible success and very positive feedback, often being the top rated presentation within the conference, including the UK conference last year.
Speaker/Organisation:	Colin Rudd
Organisation:	ITems Ltd
Session Date:	Tuesday, 09 November at 10:00
Speaker Biography:	Colin has been working in the IT industry for over 35 years and is internationally recognised as a leading authority on Service Management. He has been heavily involved in the development of IT Infrastructure Library (ITIL) and ISO/IEC 20000 industry. Colin was involved as a lead author in the development of Versions 1, 2 and 3 of ITIL and was responsible for the design of the ITIL Version 2 framework and as lead author of the V3 Service Design book. Colin now works for his own company and is using his extensive practical knowledge of Service Management to assist a number of major clients with the implementation and improvement of their Service Management processes and solutions. He has delivered Service Management training and consultancy all over the world and has presented at many conferences on all aspects of Service Management all over the world. He is now using his Service Management experience and his V3 knowledge to assist a number of key customers.

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