Session Details

How People Learn

Title:	How People Learn
Topic/Stream:	People
Presentation Synopsis:	People learn constantly. People learn by experience and by sharing knowledge with eachother. This is called informal learning. Formal learning, such as training, cover a maximum of 25% of the time people spend learning. If formal learning is not aligned or worse, contradicts with experience from everyday practice, people will not easily accept the messages in training. Simply expecting people to take ITILv3 courses and certifying will not How can managers, consultants and educators use this fact to help people take on changes that result from the implementation of IT Service Management? Also, in a rapidly changing world with new tools to support learning how can and should these be applied to successful learning. Tools that are used in daily work, such as e-learning, can help take away transfer issues, i.e. a lack of transfer of knowledge from formal learning to work.
Speaker/Organisation:	Maarten Bordewijk
Organisation:	Getronics Consulting
Session Date:	Tuesday, 09 November at 14:50
Speaker Biography:	I, Maarten Bordewijk, am competence manager at Getronics Consulting in the Netherlands. In this role I am accountable for the education competence. 20 full time lecturers, trainers and coaches report to me. Also, I am acting as a senior ITSM trainer, ITILv3, ISO/IEC 20000 and MOF. In 2007 I was made responsible for implementing ITILv3 in our training department and co-authored Little ITILv3 publication in the Netherlands. I was a reviewer of the ITILv3 Service Transition book. In 2001, I worked full time in the UK in this role. Since 2002 I have been very active in the Russian Federation to help local partners set up their ITSM training program and to help consultants deliver success at customer sites. In 1995 I started my career in the IT Industry with Pink Elephant. Some of my responsibilities included leading an IT- service desk at the World Wildlife Fund. I went to Franklin & Marshall College in the USA.

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