Session Details

AXA’s trials, tribulations and triumph of end-to-end Service Reporting

Title:	AXA’s trials, tribulations and triumph of end-to-end Service Reporting
Topic/Stream:	Lessons Learned
Presentation Synopsis:	After a false start…and then a pause, follow AXA’s journey to deliver end-to-end service performance reporting. By understanding what’s important to the business, AXA are now able to report on IT performance in supporting the business to deliver its customer promises and commitments. By showing the business which of their commitments could be jeopardised, they can now plan and mitigate against that poor performance and continue to delight their customers. Kick start your initiative or share the pain in delivering this step change in AXA’s IT/customer reporting.
Speaker/Organisation:	Paul King
Organisation:	AXA
Session Date:	Tuesday, 09 November at 10:50
Speaker Biography:	Having just passed my 19th year with AXA well come conference time I will be (while taking part in numerous mergers and acquisitions along the way), my last 9 years have been within the Service Management arena. With a number of Service Manager and Service Improvement roles under my belt, I am currently the IT Service Improvement Manger for AXA in the UK, helping to spread the word of ITIL V3 and making sure that whatever we dabble in, we deliver added value and tangible benefits to our customers and the customer of AXA.

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