Programme

A programme that delivers solutions, training, guidance, experience, interaction and genuine value. A programme which offers variety and quality.

This year we are sure you will notice the improvements to our programme, a small team of professionals from Marketeers to IT Service Managers have been working on getting this 'spot on' and promise some fantastic enhancements which can only deliver more business benefit.

We aim to publish the full conference programme soon. In the meantime, here's a little taster of what you can expect to see...

IT skills at the frontiers Ben Grinnell         UK Border Agency	The right capability at the right place, at the right time… Daryl Beck Unilever UK Central Resources Limited	IT Service Management in a constrained environment David Woof Deloitte & Touche LLP
Being Human – behavioural good practices Jo Johns Marval Group	Providing Global Service Management using the Service Information Database Gillian Hughes Standard Life	It’ll never fly.....or will it? Lara Osgood and Carl Chambers Virgin Atlantic Airways
Utilising Toyota business practices for Continual Service Improvement Dave Howard Toyota Financial Services	Service Design and the Service Catalogue (A workshop and case study) Colin Rudd ITIL V3 Lead Author	By accident or design? Reducing the organisational carbon footprint through Continual Service Improvement Paul Brayford Audit Commission
Merging ITIL, building teams - the Thomson Reuters merger and beyond Roger Bennett Thomson Reuters	AXA's trials, tribulations and triumph of end-to-end Service Reporting Paul King AXA-UK	Using ITIL to achieve IT savings John Windebank Oracle Corporation UK Ltd
Keeping the beer fowing Kathy Mcfadzean Heineken UK Ltd	Change Management - A voyage of discovery Mal Young UK Land Registry	Introducing compulsory Change Management in a climate of resistance Paul Scott Bank of England
ISO/IEC 20000 – It’s about improvement not perfection – A journey not a destination Robert Humphrey CSC (Computer Sciences Corporation)	I can see clearly now... Giulio Tedeschi Belron International Ltd	IT Service Management in education; from product to praxis Sandra Whittleston University of Bolton

Top keynotes

Sir Ranulph Fiennes BT OBE, "the world's greatest living explorer" will open this year's conference drawing a connection between natures most dangerous and difficult challenges and the day-to-day hurdles we all face.

Sharon Taylor, the former Chief Architect for ITIL® and current Chief Examiner for ITIL V3 qualifications will close the conference with a focus on the future of IT Service Management. 

Plus Jon Culshaw will host our prestigious awards evening, bringing professionalism and humour to the superior evening!

Analysts

A new addition to our programme this year, we are collaborating with Forrester Research, Inc. the independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology. John Staten and Evelyn Hubbert will be presenting over the course of the two days.

Ask the expert discussion panels

With hundreds of years of practical experience all in one place, these groups create the opportunity to join a lively discussion group, express your opinion, ask questions and share knowledge.

Project of the year award finalists

The three finalists will enjoy a prime position on the programme this year with the chance to share their story with delegates; a great opportunity to learn from the most successful and challenging IT Service Management projects.