Why adopt Best Practice
The Best Practice approach is a systematic, professional approach to the management of IT service provision. It is based upon the combined experience of industry experts and can provide IT services with:
- A proven, quality approach to service delivery
- Increased Productivity
- Increased customer satisfaction
- Minimised risk
- Reduced costs
- Improved communication between IT and the business and your customers
Best Practice also helps your customers by:
- Providing reassurance as to the proven processes
- Confidence to rely on IT services, enabling business objectives to be met
- Clearly defined processes and contacts to handle problems and issues
- Clarification of costs and monitoring of service levels - better informed customers.
- By adopting Best Practice the organisation achieves a consistent and comprehensive approach to Service Management; ranging from software products, through to consultancy, training and qualifications.
- Best Practice IT Service Management has been designed in such a way that it is adaptable to any organisation and any mix of IT resources. It provides a blue-print for service development, and the IT department can focus on implementing the blue-print rather than re-inventing the wheel. IT resources are focused on service quality to satisfy customer requirements. It helps IT departments shift from the image of technology-driven, but more at focusing on delivery what the business needs, when it needs it.
What are the ITIL Service Management Practices?
A lifecycle based approach to Service Management allowing Service Management to have increased importance and significance within an organisation.For the first time the Service Management Practices are aimed in part at Board level decisions and discussions.
For more information visit the
OGC Best Management Practice website
