What are the Benefits
It is obvious that the better and more effective you are at your job in IT services, then the knock-on effect is that your customers, be they internal or external, are going to be better at their jobs as well.
Benefits include:
- Improved customer satisfaction
- Increased return on your IT investment
- Improved staff morale
- Reduced staff turnover
So Best Practice principles provide the framework for you to:
- Develop a good understanding of your customers' IT requirements - this is fundamental to being able to satisfy them. If you know what they want, it is much easier to deliver it.
- Focus on delivering the services that the business needs. Become business-driven as opposed to technology-driven.
- Improve the return on IT investment - put the processes in place that improve utilisation of resources and ultimately their effectiveness and reduce duplication of effort.
- Improve the perception that your customers' have of the IT function, increasing their confidence in IT, which in turn improves staff morale and performance.
