What is best practice?
The definition of Best Practice as detailed in the Dictionary of IT Service Management is "A proven activity or process that has been successfully used by multiple organisations. ITIL® is an example of best practice."
By using a best practice approach there is no need to "reinvent the wheel" and it also means that similar organisations or departments will be speaking the same language.
The itSMF UK strives to be the forum in which similarly minded Service Management professionals can share experiences and help others to learn by their mistakes.
The itSMF UK best practices are focussed on IT Service Management but in reality can be applied to any area.