Kelly Clifford
Qualification and Certification Administrator
Biography
Description of Role and Responsibilities:
My role here at itSMF UK is to provide administration support to the
ISO/IEC 20000 qualification scheme. My main responsibilities are processing applications for those who wish to become a Registered Certification Body (RCB), Accredited Course Provider (ACP) and/or an ISO/IEC 20000 Tutor. I process Certified Organisations under the scheme and keep the certification website up to date. I work closely with Jennifer Otunnu, our General Administrator, in processing the Auditor and Consultant exams for our ACPs. I arrange and attend meetings relating to the ISO/IEC 20000 Scheme, which involves working with the Qualification & Certification Committee, Standards Management Board, Accreditation Panel, Exam Panel and the ACP Forum.
Average Day:
My day is very varied and dependent on the different types of applications that need processing. I will generally go through my emails at the start of the day and prioritise and deal with all the requests. Meetings relating to the
ISO/IEC 20000 scheme are spread out throughout the year so I find there is a lot of preparation to be done weekly; attending meetings, taking minutes and following up on all the actions.
What do you enjoy most?
Like most people, I enjoy variety and this role definitely offers that. Every day is different depending on what needs processing and if there are any issues to solve. It is great to work with all the different companies who are registered with us and enables me to work and support people from all over the world.
