With our aspirations to become the 'premier community for leadership in IT Service Management' we are always trying to keep up to date with the numerous qualifications available.
ISO/IEC 20000 is the standard aimed at IT Service Management and describes processes to enable the delivery of services to the business and its customers.
By achieving the certification, the business is given the stamp of approval as a quality service management organisation, showing customers and the competition that it is in control of the services it provides.
Find out more by visiting our official ISO/IEC 20000 Certification website:
What is ISO/IEC 20000?
What is the Certification Scheme?
Registered Certification Bodies (RCBs)
Certified Organisations
Achieving ISO/IEC 20000 Certification - Consultancy & FAQs
ISO/IEC Qualifications
New - Foundation level qualification
We have recently recognised the ISEB's new syllabus for foundation level qualification in ISO/IEC 20000. With the foundation level course and exam, staff can receive an understanding of the ISO/IEC 20000 standard and its content. The foundation course will support the itSMF scheme and will provide a good base for any business wanting to gain their certification. Further information on this can be found at: www.bcs.org/qualifications
