And the winner is...
Thanks to all the attendees, finalists and sponsors at our first independent Professional Service Management Awards evening at the Landmark Hotel in London on 7th June. Hosted in style by TV celebrity and former rock star Rev Richard Coles, the event offered a great opportunity to showcase the achievements of most accomplished service management individuals and teams.
Check out the winners below and view the video highlights here.
Digital Transformation Project of the Year (sponsored by Cherwell)
Presented to the organisation that, in the judges’ view, has completed the most successful digital transformation during the year. The winner will be the organisation that can best demonstrate its ability to design and implement a digital transformation, exploiting a range of tools and techniques to achieve their goal.
WINNER... Aylesbury Vale District Council
• City and County of Swansea
• Leicestershire County Council
Service Management Team of the Year (sponsored by PSMF)
Presented to the members of a team that, in the judges’ view, have supported their customers in providing inspirational service delivery and significant business benefit. They will have successfully built upon these relationships to become the beacon of service management within their organisation.
HIGHLY COMMENDED... Coretx
• Nationwide Building Society
Service Integration (SIAM) Project of the Year (sponsored by SITS17)
Presented to the organisation that, in the judges’ view, has undertaken the most successful service integration project during the year.
WINNER... Bank of Ireland
• NHS Digital
Young ITSM Professional of the Year (sponsored by SDI)
Presented to an individual under the age of 30 who has demonstrated an outstanding level of achievement, ability, team support, rapid progress or business impact in the early years of their ITSM career, and who also promises great potential for future success.
WINNER... Rebecca Watson, CapitalOne
HIGHLY COMMENDED... Jonathan Robison, Agilisys
• Christian Milton, EE
• Nick Chappell, AICPA
Ashley Hanna Contributor of the Year
Presented to the individual who, in the judges’ view, has made the most outstanding contribution to the ITSMF UK organisation as a volunteer in the last year.
WINNER... Matt Hoey, Grant Thornton
[Matt was unable to collect his award on the night]
• John McDermott, HPE
• Mark Temple, University of Glasgow
• Jon Morley, Littlefish
• Jennifer Smith, Alscient
Thought Leadership Award (sponsored by HPE)
Presented to the author, special interest group or industry body that has made the most significant contribution to thought leadership within the service management community over the last year.
WINNER... SIAM Foundation Architect Group - SIAM Foundation Body of Knowledge
Neil Battell and SIAM Special Interest Group members - 'Governance in a Multi-Supplier Environment'
Ian MacDonald, Independent Consultant - 'Thinking from the Outside In'
The Paul Rappaport Award for Outstanding Contribution to ITSM
Presented to an individual who has made a sustained and outstanding contribution over a number of years to the field of IT service management.
WINNER... IVOR MACFARLANE
SPECIAL INNOVATION AWARDS
Special Innovation Awards highlight the achievements of organisations who are exploring new territory, often around the periphery of traditional ITSM, or who have found innovative solutions to well-known problems.
Business Relationship Management (sponsored by APM Group and BRM Institute)
WINNER... University of Loughborough
Training Delivery (sponsored by PEOPLECERT)
DevOps Implementation (sponsored by itSMF UK)
WINNER... NHS DIgital
THANK YOU TO OUR SPONSORS